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FAQs

1) How is it possible to offer a teeth cleaning for 19 Euros, including a free visit and panoramic dental x-ray?
We believe that teeth cleaning is an important part of prevention, which is a key element of Bludental Clinique's mission to preserve patients' health. The promotional price is 19 euros and we have set has a purely symbolic value, since the cleaning is carried out using technologically advanced tools and with the professionalism of experienced dentists or hygienists, dedicating the time necessary to provide a professional cleaning. In order to promote prevention, we made the decision to offer, now and forever, a free check-up, CT scan and panoramic dental x-ray (for internal use, prescribed by our dentists if necessary) as part of our project. Bludental Clinique - also supported by the founding of the Bludental Clinique Association for the right to oral health - promotes prevention as a social action that sees health and quality dental care as a right for everyone. We invite you to come and see the level of quality and patient care at any Bludental Clinique facility for yourself.

 

2) How do you perform a teeth cleaning and how long does it take?
Teeth cleaning is performed by ultrasound, using the most modern techniques and the best products on the market. The amount of time necessary depends on the patient's specific needs and may also include polishing, stripping and, when necessary, a mini-course on health and oral hygiene. On average - except in special cases - the sessions last one hour.

 

3) Usually low prices mean poor quality...
We don't like to think of our prices as low, but rather accessible, because this was our aim. In an era dominated by commercial dynamics it is difficult to think that there really is a protocol built on respect, protection and patient care. Fortunately, most of the people who come to us tell us that they cannot believe they have found such professionalism and humanity "at such a price."

 

4) How do traditional dentists see facilities like yours?
Many dentists have enjoyed a working relationship based on mutual exchange and respect with us since our inception. Working alongside other professionals enriches their store of knowledge, even in cases of significant length of service. We share a concern for the health and hygiene protocol with them, upon which we place great value, as well as the attention we direct to providing patients with the best possible care. We give the dentists who work with us, respect, freedom and independence at the clinical level. Bludental Clinique is primarily concerned with managing the streamlining of organizational processes, dental product purchases and patient communications. Anyone unfamiliar with our modus operandi is welcome to meet with us for a cognitive and constructive professional encounter.

 

5) Are your prices so low because you use poor quality products?
Far from it. Every professional who works with us can confirm that the products and equipment we have are among the best out there. Our business expansion has enabled us to make agreements with the best suppliers in the industry, allowing us to purchase higher-quality products without making an impact on the final price to the patient. Some of our more frequent suppliers (published in full on the website) are: Krugg, Sweden & Martina, Henry Schein, Invisalign, etc.

 

6) Is it possible to guarantee high quality at low prices?
Yes. The Bludental Clinique project bears witness to this. The high number of patients who return to us and tell other about us attest to the level of quality of our work, which focuses on the selection of experienced, professional and specialized dentists, the purchase of quality dental materials and products, and the use of the most modern equipment. The streamlining of business processes makes it possible for us to offer dental care at a lower cost to patients. Moreover, the fees for prevention treatments fall within the social project pursued by Bludental Clinique and its Association, promoting prevention and health as a right for everyone. This is how we can offer lower rates with a free check-up visit, CT scan and panoramic dental x-ray (for internal use, prescribed by our dentists if necessary).

 

7) Are your advertising methods legal?
Yes. Our advertising campaign is absolutely legal.

 

8) It is legal to offer such low prices?
Yes. Our law firms and consultants, which include prominent lawyers and university professors of law, have signed written legal opinions to this effect.

 

9) Are all your dentists Italian?
Yes. Although we do not have any reservations towards professionals from other countries, Bludental Clinique is a completely Italian company that currently only employs only Italian dentists to work in its facilities. All of our dentists are Italian, with degrees from Italian universities, with excellent grades, and with many years of experience.

 

10) Are your dentists recent graduates?
No. Our dentists are selected on the basis of university qualification and years of professional experience in the field. Once selected, and before commencing work, all dentists - even those already well established - are partnered with professionals who have always worked for Bludental Clinique, so that they can be informed about our policies, corporate language and the clinical history of our patients.

 


11)  I have had to wait my turn before being seen many times. Why aren't the appointment times given honoured? Is there any plan to organize better to improve patient flow?
Although it may appear strange the line is the guarantee that we do not impose pre-established times on our dentists for patient care. And this is a guarantee for those who are still waiting: that they will be given the same care and attention that we are offering to others at that moment. In fact, we ask the professionals to base their activities solely on the needs of their patients and not on purely commercial principles and time schedules if the need to prolong a session arises. We are, however, planning to add a visiting room to each of our facilities, in order to ensure both the proper time for each treatment, and punctuality for waiting patients.

 

12)   Are you worried about retaliation from those who disagree with you pricing policy?
Bludental Clinique operates according to principles of transparency and compliance with ethical and constitutional guidelines. So, we hope not. Bludental Clinique is on the side of the dentists and institutions, as well as patients. For this reason it is open and amenable to anyone interested in exploring the operational methods of and/or joining the Bludental Clinique project. Should, however, Bludental Clinique be called upon for official review, we would have the opportunity to demonstrate to the individual party (as well as to the institution being represented) in numerical detail, exactly how it is possible - even at a corporate level - to offer quality dental care for low prices.

 

13)   Is everything done on the books?
Certainly! The answer in this case seems obvious. Every treatment is billed in an itemized and transparent manner. A certificate of conformity and guarantee for all the dental work and products is also issued.

 

14)   Do you have any ongoing legal proceedings?
No. Bludental Clinique, founded in Rome in 2009, has reported and treated more than 85 thousand patients in all of its facilities, without any legal procedure being in progress.

 

15)  Do you have a larger dentist turnover?
No. Many of our dentists have been with us since 2009, since the beginning of the Bludental Clinique project.

 

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INFORMATION SHEET ABOUT PERSONAL DATA PROCESSING

(Privacy policy in compliance with Article 13 of Legislative Decree no. 196/2003)


Dear Customers, we hereby wish to inform you that the data we will come to know when you fill out the contact forms will be processed in accordance with principles of fairness, lawfulness, transparency, and protection of your privacy and rights, in compliance with Legislative Decree no. 196/2003, i.e. Privacy Code on the Protection of Personal Data. The contact forms set out for you on our website have the sole purpose of allowing visitors to contact the website manager, if they so wish, by sending an e-mail message with their contact details and any preliminary notices or questions via the said forms.

This information sheet, released pursuant to Article 13 of Legislative Decree 196/03, concerns the personal data submitted by visitors and users when filling out the contact forms on our website. For this purpose, please note that no other data related to your navigation through our website will be recorded, whilst the data you will voluntarily provide through these modules will be transformed into an e-mail, stored in the e-mail system used by the site owner, and, if deemed appropriate, communicated to the health facilities involved in Bludental project and to the call centre.


1. PURPOSES OF THE PROCESSING OF PERSONAL DATA

Your data may be processed to contact you by the contact details provided by you, and to fulfil any of the requests laid down by you in the message sent to us through the contact forms that can be filled out on our site, to arrange a visit at the most easy-to-reach facility for you, or to send you any reminders regarding appointments/messages or promotions/surveys at the initiative of the facilities adhering to our project.


2. TYPES OF DATA AND METHODS FOR PROCESSING

a) Navigation data: computer systems and software procedures for the operation of this website acquire, during their normal operation, certain personal data whose transmission is implied in the use of Internet communication protocols. These are information that are not collected and saved to be associated with identified individuals, however they are apt, because of their type, to have the users identified, when they are processed and associated with data held by third parties. This type of data includes IP addresses, URI notation addresses of required resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numeric code indicating the state of the response from the server and other parameters related to the operating system and the computer environment of the user. These data are used for the sole purpose of obtaining anonymous statistical information on the use of the site, and for checking on its proper functioning.

b) Data provided voluntarily by users: if you send an e-mail, at your discretion, expressly, and voluntarily, to the addresses indicated on this website, this will entail the acquisition of your address, necessary to follow up to your request, as well as any other personal information included in the message. The data controller, supported by personnel at each involved unit within Bludental project, will promptly process the data.

c) Cookies: no personal data of users are acquired on purpose by the website. No cookies are used for the transmission of personal information, nor are so-called persistent cookies of any kind used, i.e., systems for tracking users. The use of so-called session cookies (which are not permanently stored on the computer of the user and are deleted when the browser is closed) is strictly limited to the transmission of session identifiers (consisting of random numbers generated by the server), which are needed to allow safe and efficient site browsing. So-called session cookies used on this website avert other information processes apt to impinge on users’ right of privacy when browsing, and do not allow the acquisition of users’ personal identification data.

All personal data are processed by means of automated tools for the time strictly necessary to achieve the purposes for which they were collected. Targeted security measures are taken to prevent data loss, misuse or incorrect use, or unauthorized access.


3. NATURE OF THE PROVISION, AND CONSEQUENCES OF THE REFUSAL

Please note that the provision of your data is optional, aimed only to allow us to contact you and follow up to your request or arrange a visit at one of the facilities adhering to Bludental project. If you refuse to provide and/or consent to the processing of your data for the purposes described herein we will not able to contact you and follow up to your request.


4. DATA CONTROLLER AND LOCATION

Data Controller details follow: Bludental Clinique Italia S.r.l. – VAT/Tax Id. Code: 13067781008 - Registered by the Chamber of Commerce in Rome under Business Registration Code: RM-1421527, with legal office at 80/A, Via di Quarto Annunziata - Rome 00189 (RM). Ms Valentina Cammarota has been appointed as Data Processor.


5. DATA SUBJECT’S RIGHTS

At any time you are entitled to query about the existence of your data in our records, obtain the answer, and exercise your legal rights as follows, in accordance with Article 7 of Legislative Decree 196/03:

to receive indications regarding the source, the purposes and methods of the processing; the logic applied to the processing, if the latter is carried out with the help of electronic means; the identification data concerning data controller, appointed data processors and any third parties to whom or which the personal data may be communicated and who or which may get to know said data;

to obtain updating, rectification, integration, erasure, anonymization or blocking of data that have been processed unlawfully, including data whose retention is unnecessary for the purposes for which they have been collected or subsequently processed;

to object, in whole or in part, to the processing of personal data where it is carried out for the purpose of sending advertising materials or direct selling or else for the performance of market or commercial communication surveys.

The abovementioned rights can be exercised by means of requests filed without formalities with the data controller, also through a person in charge, which will be replied to promptly and punctually. The requests can be made verbally at our head office or sent by registered mail, or certified e-mail to: bludentalcliniqueitaliasrl@legalmail.it, by phone/fax: +39 06 3312 142, toll free number: 800 97 84 97 (for those who call from Italy), or by e-mail to: info@bludental.it.


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